Service, Delivery and Warranty

Business Hours
Our hours of operation are listed for each location on page one (1) of this packet. 24-hour emergency service is available by calling for equipment related emergencies after hours and on weekends and holidays.

Delivery
Deliveries for purchases and rentals are available only upon prior arrangement. For timely assistance, please use our main service channels rather than the answering service for routine equipment delivery requests.

Rental Equipment
Patients are responsible for routine maintenance and cleaning of rented equipment according to the instructions provided during the initial set-up. Service, parts and labor are provided free of charge on rental equipment (except in the case of misuse or abuse). If the rented equipment has been damaged through misuse or abuse, the maintenance and repair costs become the patient’s responsibility.

Purchased Equipment and Warranties
New equipment is subject to the manufacturer’s warranty. Refer to the warranty information provided to you at the time of delivery of the purchased item. All warranties will be honored under applicable State laws. Used equipment purchased from our company has a 90-day warranty on parts and labor.

Service and Repair
Service or repair on equipment purchased from our company that is no longer covered by the manufacturer’s warranty will be subject to current labor charges. The patient will be informed of their responsibilities regarding the ongoing care and service of the equipment and will be provided with maintenance instructions and how to obtain any service required. All service and repair must be scheduled by calling the office during business hours.

Returns
Merchandise may be accepted for exchange or refund within 30 days of purchase when accompanied by a sales receipt. To receive a refund the item must be new and in the original packaging. Refunds are subject to management discretion. Disposable supplies, diagnostic instruments, wheelchairs, undergarments, stockings, items worn next to the skin or any opened sterile or packaged goods WILL NOT be accepted for return, refund or credit, unless the item is substandard or otherwise defective.